Dhaka: Mutual Trust Bank Limited (MTB), one of Bangladesh’s leading banks, was recently named the winner of the prestigious ‘Best Customer Service Bank (BCSB) – Bangladesh in 2022’ award by the British business and finance. International Finance, created to recognize and reward excellence in organizations around the world.
MTB received the award for its outstanding customer service, commitment to innovation and omnichannel strategy, which includes fully digital banking services integrated with traditional banking channels, online and mobile banking experiences.
MTB’s significant investments in digital solutions enable the Bank to adapt to technological change, educate consumers and improve access to financial products and services.
To deliver superior customer service experience, the world’s best Core Banking Software (CBS), TCSBANcs was installed, which effectively helped the bank build a robust digital banking ecosystem.
Apart from a 24/7 contact center at 16219, MTB has an extensive banking network with 119 branches, 37 sub-branches and more than 200 banking agent centers through which bank customers can easily receive banking services. Customers can also access the service using Mbot through the MTB website.
It can be mentioned here that the bank has the largest network of airport lounges in the country, which makes the travel experience exquisite for its customers.
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