Customer Service Associate | WWLP


CHICOPEE, Mass. (WWLP) – As a Customer Service Associate, you will work with a team of Account Managers to support the management of the Company’s accounts by providing strong customer support and performing various management tasks / assignments / tasks. account. This position is essential for maintaining and developing relationships with clients.

Responsibilities:

  • Oversee the development of sales proposals, PowerPoint proofs of performance, status reports, to-do lists, timelines and client presentations. Account managers will provide guidance and feedback.
  • Communicate effectively with internal teams (including: sales, production, finance) and external clients on campaign performance and delivery.
  • Execute and launch campaigns on TV and digital platforms.
  • Have a solid understanding of marketing strategies, station products, product operation, product value proposition to customers and product synergy.
  • Entry and maintenance of all orders in WideOrbit Traffic, including electronic transfer and maintenance of orders.
  • Must also be proactive and contact clients for any potential development related to all aspects of campaigns for digital and TV platforms.
  • Time management and organization will be essential for this position
  • Interact with colleagues, customers and the public in a professional manner, both over the phone and in person.
  • Working in tandem with the account managers will be an essential part of the role.
  • Aware of the industry marketing team keeping abreast of what is happening in the world of advertising
  • Communication – communicate with clients for day to day business and provide exceptional customer service – thank you cards, recap to AE after meetings, follow up with clients, status report, project schedule or deadlines for campaigns and campaign execution
  • Be able to meet deadlines and keep clients on task
  • Collaborate with AE regarding the client. Understand and research the customer and the industry, be an eye and an ear for what’s going on or happening in the industry.
  • Customer service

Training and development:

  • Comprehensive training, with continuous career development and opportunities for future growth.
  • Learn the best communication and sales skills.
  • Train with the best selling producers.
  • Learn software skills on WideOrbit Media Sales and WideOrbit.

Qualification requirements:

  • Ability to thrive in a fast-paced work environment, manage multiple projects and meet tight deadlines.
  • Strong verbal and written communication skills are essential.
  • Excellent social, intrapersonal and presentation skills.
  • Must be very focused, organized and detail oriented.
  • Proficiency in Excel, Outlook, Powerpoint and Word
  • Must have an entrepreneurial spirit.

Education:

  • College diploma OR relevant experience in sales, customer service, business administration or related field.

Apply: https://nexstar.wd5.myworkdayjobs.com/en-US/nexstar/job/MA-Chicopee/Client-Service-Associate_REQ-14669-1

EEO Declaration: Equal Opportunities for Employers Minorities / Women / Veterans / People with Disabilities

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