NICE is accelerating self-service success with the launch of innovative AI-powered capabilities in its Spring 2022 release of CXone


Further developing the CXi platform, new CXone features proactively guide digital conversations that prevent self-service abandonment and expand chatbot support to bring to boost CSAT

HOBOKEN, New Jersey, March 03, 2022–(BUSINESS WIRE)–PLEASANT (Nasdaq: NICE) today announced the Spring 2022 release of CXone, which adds innovative new features that accelerate self-service success. Continuing the expansion of NICE CXi platform and its focus on the end-to-end digital customer journey, the new features proactively anticipate friction points across the web and across mobile journeys and simplify them to drive more positive CX and conversion and deepen faithfulness. Extensive integration with additional bots and assistants for voice and chat, from industry-leading bot frameworks, makes data easily accessible to agents when needed while increasing companies’ ability to provide support in the whole world.

Paul Jarman, CEO, NICE CXonecommented, “In today’s age of instant gratification, customers expect speed and efficiency with minimal effort to receive service. Resolving friction and guiding customers through the times when they need assistance is key to making experiences happen and building lasting relationships. Released Spring 2022, CXone brings innovative features that transform self-service into a more proactive experience that benefits both customers and agents, building brand loyalty. »

The CXone Spring 2022 release results in:

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the world to create extraordinary customer experiences while meeting key business metrics. With CXone, the world’s #1 cloud-native customer experience platform, NICE is a global leader in self-service and AI-powered agent-assisted CX software for the contact center – and beyond. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

Note on the mark: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other brands are trademarks of their respective owners. For a complete list of NICE brands, please see: www.nice.com/nice-brands.

Forward-looking statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including Mr. Jarman’s statements, are based on management’s current beliefs, expectations and assumptions. . of NICE Ltd. (the society”). In some cases, these forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company differ materially from those described herein, including, but not limited to, the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; performance success of the Company’s growth strategy; the success and growth of the Company’s Cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company; the inability to develop and introduce th n timely release of new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution agreements; the Company’s dependence on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security breaches against the Company; the effect of newly enacted or amended laws, regulations or standards on the Company and our products; and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, see the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

See the source version on businesswire.com: https://www.businesswire.com/news/home/20220303005057/en/

contacts

Corporate media contact
Christopher Irwin-Dudek, +1 201 561 4442, ET, chris.irwin-dudek@nice.com

Investors
Marty Cohen, +1 551 256 5354, AND ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com

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